Incident Management

Turn Downtime Into Data

Every outage is automatically tracked with timelines, failure details, and root cause context. Run post-mortems with confidence and prove reliability to customers.

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If You Don't Track Incidents, You Can't Improve

Every incident is a learning opportunity. But without structured tracking, they blur together. Updown Monitor turns every outage into a searchable record with the data you need for post-mortems, SLA reporting, and trend analysis.

 

Automatic Incident Tracking

Auto-Created Incidents

Every failure automatically becomes an incident with start time, duration, and check count.

Root Cause Details

See exactly what failed — status codes, body mismatches, timeouts, DNS errors.

Incident Comments

Leave notes on each incident for your team — diagnosis, fix, follow-up actions.

Advanced Filtering

Filter incidents by monitor, heartbeat, notification handler, or date range.

CSV & JSON Export

Export incident data for client reports, SLA reviews, and compliance audits.

Uptime Calculation

Automatic uptime % based on incident duration — accurate SLA tracking.

 

Frequently Asked Questions

An incident is an automatically tracked period of downtime. It starts when a monitor fails and ends when it recovers — capturing duration, failed check count, and failure reason.

Yes. Every incident supports comments, so your team can document diagnoses, fixes, and follow-up actions.

Yes. Export to CSV or JSON for client reporting, SLA tracking, or compliance audits.

Absolutely. Each incident includes the exact failure reason and duration, giving post-mortem writers the data they need to investigate and document.

Yes. The central incidents dashboard shows every incident across your account with powerful filtering and search.